Care home criticised after ‘organic matter’ found growing in bathrooms

A care home not far from Colchester has been criticised over it’s facilities after inspectors found paint to be “peeling off the walls” and “insufficient information” to ensure all the residents could be safely evacuated from a fire.

The Oaks Residential Care Home, on St Mary’s Road in Great Bentley, cares for up to 30 people aged 65 and older. They were visited by inspectors from the Care Quality Commission on February 16 and February 27 this year and their findings were published in a report released this week (April 14).

Inspectors found a “lack of maintenance of the environment”, including bedrooms and en-suite facilities, which “compromised people’s dignity and did not show respect”. During their visit, they found “organic matter” underneath bath chairs, toilet raisers and commodes as well as on toilet brushes.

They noted the laundry “was in poor condition” with “paint peeling off the walls and the flooring was stained and dirty”. The CQC noted that a deep clean of the site was arranged following the inspectors’ visit, which they noticed as making the premises “visibly cleaner” by their second visit.

The report also says there was a “high number” of incidents of anxiety which had been poorly managed, “resulting in heightened levels of verbal and physical aggression towards other people and staff”. A review of seven staff files found they lacked evidence to show all the required checks had been made to ensure the staff member was fit to be employed.

A nominated individual told the CQC the recruitment records were on their computer, but these “were not made available on or after the inspection to review”.

People, relatives and staff spoke positively about the registered manager and gave positive feedback about the experience of care provided, but some staff mentioned staff morale being low.

EssexLive contacted the care home for a response to the CQC’s findings but they did not respond by the time of publication.


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