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‘Inadequate’ Banstead care home where residents’ ‘soiled …

People living in a Banstead care home were staying in bedrooms with bins full of “faecal matter”, an inspection has revealed. The findings were made during a visit by the Care Quality Commission (CQC) to Eastcroft Nursing Home on January 24 2023 where it was handed an ‘inadequate’ rating, the lowest possible available.

A report into the home[1] on Woodmansterne Lane found a number of failings ranging from safety concerns to poor hygiene. For instance it was discovered people were at “significant risk” of choking with a bread sandwich being discovered next to a person being fed which was not in line with their eating and drinking guidance.

Further concerns included call bells being placed out of reach of residents and safe hygien[2]e practices “not always followed by staff.” One example was of incontinence pads used by residents being left in bins in their bedrooms. The report reads: “The provider was not promoting safety through the layout and hygiene practices of the premises. There were soiled incontinence pads left in some bedroom bins. Some commodes had lids which were stained and there was faecal matter on the seat of a communal toilet.

“One person’s commode in their bedroom[4] was left unemptied and with the lid open for several hours, despite it containing a significant amount of faecal matter. People were not always cared for in a dignified way. We were told people were at times dressed in clothes belonging to others. A family[5] member told us, ‘Sometimes [person] is not wearing their own clothes.’

“People did not have their own personal incontinence fixation pants (net pants). We found that these were collectively washed and stored, and not separately allocated to each individual. Whilst they were clean when re-issued to a person[6], this was not supporting people’s dignity.”

The inspection of the home, which at the time of inception was caring for 16 older people and those with dementia, was triggered by an incident where a person using the service sustained a “serious injury[7].” This is still under further investigation by the CQC but the inspection did not look into the circumstances surrounding it.

While the inspection was a downgrade on the home’s previous rating of ‘good’ from January 2019, not all parts of the inspection were negative. Staff were found to be “patient and kind” with one family saying: “They care about each resident and their staff and protect them from harm. I think they are excellent.”

Following the inspection CQC also said the home was “cooperating” with the local council[8] to address the shortfalls highlighted. This included thee adoption of new eating and drinking guidance. Due to the inadequate rating the care home[9] is now in special measures meaning it will stay under. A reinspection will take place within 6 months to check for significant improvements and could be shut down if this is not shown. Eastcroft Nursing Home refused to comment when approached by SurreyLive[10] for comment.

References

  1. ^ report into the home (api.cqc.org.uk)
  2. ^ hygien (www.getsurrey.co.uk)
  3. ^ Surrey’s lowest-rated care homes shown in interactive map (www.getsurrey.co.uk)
  4. ^ bedroom (www.getsurrey.co.uk)
  5. ^ family (www.getsurrey.co.uk)
  6. ^ person (www.getsurrey.co.uk)
  7. ^ injury (www.getsurrey.co.uk)
  8. ^ local council (www.getsurrey.co.uk)
  9. ^ care home (www.getsurrey.co.uk)
  10. ^ SurreyLive (www.getsurrey.co.uk)
  11. ^ here. (data.reachplc.com)

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