Northamptonshire Police sixth fastest at answering 999 calls – new data reveals
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Visit Shots! now[1]A new study by Radaris reveals the UK police forces answering phone calls the quickest and slowest.[2]
Research conducted by people search engine, Radaris,[3] analyses the most recent data from the month of November to determine how long UK police forces take to answer emergency phone calls.
Northamptonshire Police[4] are the 6th fastest at answering 999 calls- with a 91.90% response rate they answered 10,159 out of 11,111 calls in November.
Northamptonshire Police
Data[5] reveals the number of calls and percentages answered under 10 seconds in November 2023.
Police Force Name
Total Calls
% of calls answered under 10 seconds
Calls answered in under 10 seconds
1
Greater Manchester Police
44,491
93.90%
41,798
2
Gwent Police
6,961
93.40%
6,504
3
62,207
92.40%
57,506
4
38,027
92.20%
35,047
5
Lincolnshire Police
8,576
91.90%
7,878
6
Northamptonshire Police
11,111
91.40%
10,159
7
Suffolk Constabulary
9,328
91.40%
8,526
8
Sussex Police
21,953
91.30%
20,033
9
Leicestershire Police
16,750
89.9%
15,065
10
Cheshire Constabulary
12,150
89.80%
10,905
11
Nottinghamshire Police
15,928
89.70%
14,294
12
Norfolk Constabulary
9,947
89.20%
8,869
13
Cumbria Constabulary
5,519
89.10%
4,917
14
Northumbria Police
22,913
88.70%
20,330
15
Lancashire Constabulary
21,757
88.10%
19,169
16
Lancashire Constabulary
21,757
88.10%
19,169
17
Cleveland Police
8,477
87.50%
7,416
18
South Wales Police
17,613
87.40%
15,399
19
Bedfordshire Police
10,082
86.70%
8,741
20
Humberside Police
12,292
86.6%
10,642
21
South Yorkshire Police
21,053
86.6%
18,234
22
Staffordshire Police
17,034
86.50%
14,733
23
Merseyside Police
22,593
86.30%
19,489
24
North Wales Police
8,015
86.20%
6,912
25
Surrey Police
13,208
86.10%
11,377
26
Warwickshire Police
7,837
86%
6,741
27
Police Scotland
57,852
85.60%
49,537
28
Gloucestershire Constabulary
6,969
85.40%
5,951
29
Hampshire Constabulary
22,990
84%
19,315
30
Dyfed-Powys Police
4,897
83.90%
4,111
31
Kent Police
25,585
83.90%
21,459
32
Metropolitan Police Service
187,606
83.70%
157,048
33
Hertfordshire Constabulary
14,551
83.30%
12,118
34
Essex Police
24,028
82.30%
19,782
35
Police Service of Northern Ireland
16,851
82.30%
13,866
36
Avon and Somerset Constabulary
25,098
82.10%
20,600
37
Thames Valley Police
30,786
81.30%
25,029
38
North Yorkshire Police
8,750
81.10%
7,098
39
Devon & Cornwall Police
22,729
80.10%
18,215
40
Durham Constabulary
7,759
79.70%
6,182
41
West Mercia Police
13,988
78%
10,915
42
Cambridgeshire Constabulary
11,797
76.80%
9,060
43
Wiltshire Police
7,868
76.70%
6,032
44
Derbyshire Constabulary
12,911
75.50%
9,748
45
Dorset Police
9,880
75.10%
7,417
The study reveals Greater Manchester Police has the quickest 999 response rate, with 41,786 out of 44,491 calls answered under 10 seconds (93.90%).
Greater Manchester Police team responds to two million calls each year, which includes over 1700 calls to 999 every day.
The second quickest police force is Gwent Police, answering 6,504 out of a total 6,961 calls under 10 seconds (93.40%)
Gwent Police is responsible for policing the local authority areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen.
The overall crime rate in Gwent in 2022 was 83 crimes per 1,000 people, and the most common crimes were violence and sexual offences.
The third fasted police force is West Midlands Police, with a 92,40% response rate. Out of the 62,207 calls received this November, 57,506 were answered.
Fourth fastest is West Yorkshire Police, answering 35,057 out of 38,027 calls, they have a 92.20% call response rate.
Ranking in the top five is Lincolnshire Police. Out of 8,576 999 calls, 7,878 were answered.
The slowest police force for answering 999 calls Is Dorset Police. Out of a total 9,880 calls, 75.10% of them were answered in less than 10 seconds.
A spokesperson for Radaris has commented on the study findings:[8]
“Police revealed that crime had increased by 11% in the year ending December 2022 compared with the year ending December 2021.
“This year-on-year increase highlights a strong correlation between the rise in crime rates and its association with Christmas.
“Police response rates are important for several reasons, such as preventing the situation escalating, reducing the risk of harm to an individual or property, or improving chances of preserving valuable evidence.”
Methodology
The data team at Radaris have analysed most recent 999 performance data from Police.uk during November 2023
References
- ^ Visit Shots! now (www.shotstv.com)
- ^ Radaris (radaris.com)
- ^ Radaris, (radaris.com)
- ^ Northamptonshire Police (www.northamptonchron.co.uk)
- ^ Data (www.northamptonchron.co.uk)
- ^ West Midlands Police (www.northamptonchron.co.uk)
- ^ West Yorkshire Police (www.northamptonchron.co.uk)
- ^ Radaris (radaris.com)